"I want to talk to your source provider directly." This request is a boundary violation. Your provider is your business partner. Not your customer's.
In my first year as a British IPTV reseller, a customer asked for my provider's contact. I hesitated. I said no. The customer got angry. I held firm.
Here's the thing. Your IPTV reseller panel is your interface. Your provider is your supplier. Customers don't need access to your supplier. They need access to you.
Most IPTV reseller operators don't know how to respond to this request. They feel pressured. They might share provider information. They shouldn't.
What actually works is a firm, polite response. "I don't share provider information. I'm your point of contact. Any issues, you speak to me. I'll speak to my provider on your behalf."
A smart British IPTV reseller I know has a standard line. "My provider doesn't work directly with end users. That's why I exist. I handle everything. You don't need to speak to them."
Here's a real-world example. Customer demands provider contact. Reseller A shares it. Provider is annoyed. Customer bothers provider. Provider cuts off Reseller A. Reseller B says "I don't share provider information. I handle all issues." Customer accepts. Stays. Same IPTV panel . Different boundary.
The pattern is that provider information is confidential. Sharing it risks your relationship with your provider. It also undermines your role as the intermediary.
What about customers who insist? Let them leave. "I understand you want to speak to my provider. I can't facilitate that. If that's a dealbreaker, I understand. I'll refund your remaining time."
I've lost 2 customers this way. Both were high-maintenance. Both were not worth keeping.
If you're currently sharing provider information, stop. Your provider will thank you. Your business will be more secure.
You are the face of the service. Not your provider. Own that.
Provider information is private. Keep it that way.